Delivery

Deliveries

Orders for delivery within 20 miles have a delivery fee of £5.00 and a minimum order of £10.00.  Local deliveries are delivered by our own team in the Raw to your Door van.  If you are not going to be in to accept delivery, please let us know where we can leave it for you in a safe place. 

Orders for delivery outside of our area are sent with DPD on their 'next working day before 12 noon' delivery service.  On your delivery date DPD will give you a 1 hour time slot for delivery and you can track your order right to your door.  Frozen food is packed in cardboard boxes with insulated or polystyrene liners and ice packs.  Apart from in exceptional circumstances, they remain frozen throughout.  Once your order has been dispatched to DPD, should you (the customer) contact DPD to make any alternative arrangements or re-schedule the delivery date or time, then we accept no further responsibility for that delivery.

Cut off point for next day delivery is 11.30am on Monday to Thursday.  Orders placed after 11.30am on Thursday and up to 11.30am on Monday will arrive on Tuesday.

For frozen and any items included with the frozen order:

For orders over £39.99, P&P is £4.49 per box holding up to 22kg.  For orders from £20 to £39.99, P&P is £6.49 per box holding up to 22kg.  For orders under £20.00, P&P is £12.99.

For non-frozen items alone:

For orders over £15, P&P is £3.99 for up to 2kg, £7.99 over 2kg.   For orders under £15 P&P is £6.99

If you are within 15 miles of NG22 8SB, you can send us a message on Facebook, call or text to get a delivery charge discount.

https://www.facebook.com/orderpetfood

Call or text 07915968133

If you are unsure please give us a call on 07915 968133 or e-mail info@rtyd.co.uk

Cancellations

For a full refund, you need to make any cancellation more than 48 hours before your delivery date.  Should you cancel with less than 48 hours notice of your delivery, a surcharge will be taken from your order. This could be up to 50% of the order to cover costs.

 

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