Delivery

Delivery

Deliveries are made throughout the UK (except the Highland and the Islands).

Orders are sent with DPD on their 'next working day before 12 noon' delivery service (Tuesday to Friday deliveries).  For some areas of Scotland, the 'before 12 noon' service is not available, it is just a next day delivery).

A Saturday delivery can be chosen, the cut off point for this, is the Friday before at 11.30am.

On your delivery date DPD will give you a 1 hour time slot for delivery and you can track your order right to your door.  Frozen food is packed in cardboard boxes with insulated or polystyrene liners and ice packs.  Apart from in exceptional circumstances, they remain frozen throughout.  Once your order has been dispatched to DPD, should you (the customer) contact DPD to make any alternative arrangements or re-schedule the delivery date or time, then we accept no further responsibility for that delivery.

Cut off point for next day delivery is 11.30am on Monday to Thursday.  Orders placed after 11.30am on Thursday and up to 11.30am on Monday will arrive on Tuesday, unless Saturday delivery is chosen and placed before 11.30am on Friday.

For frozen and any items included with the frozen order:

For orders over £39.99, P&P is £5.89 for the first box, holding up to 22kg, then £4.89 for subsequent boxes of up to 22kg. 

For orders up to £39.99, P&P is £7.89.  

For non-frozen items alone:

P&P for orders under £15 - £7.89.    P&P for orders over £15 and up to 5kg - £4.89.    P&P for orders over £15 and over 5kg - £7.89.

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Call or text 07915968133

If you are unsure please give us a call on 07915 968133 or e-mail info@rtyd.co.uk

Cancellations

For a full refund, you need to make any cancellation more than 48 hours before your delivery date.  Should you cancel with less than 48 hours notice of your delivery, a surcharge will be taken from your order. This could be up to 50% of the order to cover costs.

 

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