Delivery

Deliveries are made throughout the UK, excluding The Highlands and Islands.

Mainland UK Orders (excluding The Highlands and Islands) are dispatched on Mondays through to Thursdays with DHL on a 'next day' service (Tuesday to Friday deliveries). Please Note: Orders can take up to 48 hours to reach you at busy times. We do not guarantee next day delivery. Whilst orders are not guaranteed to be fully frozen on arrival, they are packed in ice to remain cold for up to 72 hours. So long as the meat is still cold, it is safe to refreeze for dogs without any problems.

A 'next day, pre-noon' delivery can be chosen for an extra £2.00 per box up to 24kg. This is not guaranteed, but is normally very reliable.

Cut off point for next day delivery is 11.30am on Monday to Thursday. Orders placed after 11.30am on Thursdays will be dispatched the following Monday.

On your delivery date, the courier will text/email you a 1 hour time slot for delivery. If you are not in for delivery, the courier will attempt to leave the parcel in a safe place at your address, if one is available.

Frozen food is packed in double wall cardboard boxes with insulated liners and ice packs. It is not guaranteed to remain frozen but, apart from in exceptional circumstances, it will certainly be cold. It is safe to refreeze meat for dogs so long as it is still cold.

Once your order has been dispatched to DHL, should you (the customer) contact DHL to make any alternative arrangements or re-schedule the delivery date or time, then we accept no further responsibility for that delivery. You don't have to be home for your delivery, although if not, please leave instructions and DHL will leave your order in a safe place. Please note: the DHL delivery driver will leave your parcel, they do not have to knock at your door. This is your responsibility, once delivered to your address, we accept no further responsibility.

In the case of multiple parcel shipments, the parcels may be delivered by different drivers at different times.

For frozen and any items included with the frozen order:

UK (excluding The Highlands and Islands) - THE MINIMUM FROZEN ORDER IS 4.5KG

For orders over £39.99, P&P is £6.89 per box up to 24kg.

For orders up to £39.99 and over 9kg, P&P is £8.89.

For orders from 4.5kg to 9kg, P&P is £10.99.

The 'next day, pre-noon' service is an extra £2.00 per 24kg.

For non-frozen items alone:

Non-frozen orders : Mainland excluding The Highlands & Islands - P&P is £6.89.

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Call or text 07915968133

If you are unsure please give us a call on 07915 968133 or e-mail petfood2415@gmail.com

Cancellations

For a full refund, you need to make any cancellation more than 48 hours before your delivery date. Should you cancel with less than 48 hours notice of your delivery, a surcharge will be taken from your order. This could be up to 50% of the order to cover costs.